Free delivery for orders above $60!

Delivery/Collection Guide

DELIVERY

  • $10 flat rate for islandwide delivery for orders below $60.
  • Delivery fee will be waived for orders above $60 (after ALL discounts).
  • Deliveries are made only between Tuesday and Friday, 3pm to 7pm. Please allow a buffer of up to 45 minutes in case of unforeseen circumstances. 

    DELIVERY TERMS

    • Happy Mama Oats shall not be responsible for delivery delays due to unforeseen circumstances such as bad traffic/weather conditions.
    • In the event that the recipient is not present at the time of delivery, our courier will call before dropping the bag at the unit. Should there be no hook, stool outside the place, the driver may place it on the floor depending on the weight of the items.
    • For recipients residing in condominium or with addresses that require intercom, please note that our courier will only wait up to 10 minutes should there be no one answering/opening the gate for them. After the time frame, our courier will leave for the next stop. For re-delivery attempt, a surcharge of $20 will be imposed.
    • In the event where the address provided is inaccurate and a re-delivery is required, a surcharge of $20 will be imposed.

    SELF COLLECTION

    • Self collection can be done at Yishun Avenue 4, 763672.
    • Collection day is strictly on your choice of delivery date upon check-out only (between Tuesday and Friday). There will not be weekends collection with immediate effect.

    SELF COLLECTION TERMS

    • Due to many cases of 'no-show' and/or last minute of changing date, with effect 1 November 2020, any uncollected items will be discarded on the supposed day of collection. There will strictly be no refunds for discarded items.
    • Please stick strictly within the collection time frame (usually within 4 hours).